<div><font size="2">자게와 여행게시판 중복글 죄송합니다 ㅜㅜㅜㅜ...</font></div> <div><font size="2"><br></font></div><font size="2">8월 7일 베트남으로 여행을 잡아놨습니당 ㅜㅜ</font> <div><font size="2"><br></font></div> <div><font size="2">하이퐁의 깟바섬, 다낭과 호이안 이렇게 세군데를 가려고했는데요</font></div> <div><font size="2"><br></font></div> <div><font size="2">하이퐁과 다낭-호이안은 거리가 있어서 비행기를 한번 더 타야 하더라구요!</font></div> <div><font size="2"><br></font></div> <div><font size="2">여정은 베트남 [하이퐁]으로 입국, 하이퐁에서 비행기를 환승하여 [다낭]으로 간뒤</font></div> <div><font size="2"><br></font></div> <div><font size="2">[다낭과 호이안]에서 여정을 마친뒤 [하이퐁]으로 돌아와 가까운 깟바섬으로 이동하려고 했습니다</font></div> <div><font size="2"><br></font></div> <div><font size="2">말로하면 너무 복잡한데ㅜㅜ</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2">현 상황만 이야기 하자면! 비행기를 환승 개념으로 한번 더 타고 이동하는데</font></div> <div><font size="2"><br></font></div> <div><font size="2">환승 비행기 시간이 출국 열흘전 갑자기 변경되어 탈수 없게 되어버렸습니다 ㅜㅜ</font></div> <div><font size="2"><br></font></div> <div><font size="2">당일이나 조정 가능한 일자내에 탈 수 있는 비행기도 없고... </font></div> <div><font size="2"><br></font></div> <div><font size="2">게다가 이번 여행은 저 환승을 못하게 되면 기존 일정이 아무 의미가 없어지는 수준이라... 난해해졌어요 ㅜㅜ</font></div> <div><font size="2"><br></font></div> <div><font size="2">조정된 비행기는 당연히 환불 된다고 하는데, 인천-하이퐁 선은 전액 환불받고 싶은데 본사에 문의를 해 봐야 알 수 있다고 합니다</font></div> <div><font size="2"><br></font></div> <div><font size="2">한국 비엣젯항공은 상담만 대행해주는 회사라서 ㅡㅡ.... 아무것도 권한이 없으니 메일 문의해라는 말만 반복반복....</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2">해외 항공사 비엣젯항공을 이용하는데, 이게 국내항공사가 아닌데다가 저가 항공사라서</font></div> <div><font size="2"><br></font></div> <div><font size="2">국제전화를 하거나 메일로만 상담이 가능한데 국제전화는 뭐...ㅋㅋ 될리가 없고 </font></div> <div><font size="2"><br></font></div> <div><font size="2">메일은 한번보내면!!답장이 4일씩 걸려요 ㅜㅜㅜ 대답도 대충대충하고..</font></div> <div><font size="2"><br></font></div> <div><font size="2">몇건의 메일을 주고 받는데 제대로 확실하게 대답을 안해줘서!</font></div> <div><font size="2"><br></font></div> <div><font size="2">결론은! 주고받은 메일에 제가 원하는 답변이 있는건지 여쭤보려고 합니다 ㅜㅜ </font></div> <div><font size="2"><br></font></div> <div><font size="2">기나긴 서론을 지나 아래 메일을 첨부합니다 ㅜㅜ 전부 해석이 아니라 전액 환불을 해준다는 말인지 도움주시면 감사하겠습니당!!</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2">---------------------------------------------------------------------</font></div> <div><font size="2"><br></font></div> <div><font size="2">1. 처음에 보낸 문의 메일</font></div> <div><font size="2"><br></font></div> <div><font size="2">We are in very very difficult situation becauese of our flight time has been changed. We have booked for Inchoen-Hai Pong and Haipong-Danang line.<br><br>Yesterday suddenly Danang line has been changed, we can't attend the time you set. We will arrive Hai Pong at 10 am and there is no time for Danang in Haipong but only 6:50 am.<br><br>Besides, no proper flight time for our plan in other days also. Our schedule has been messed up. There is no meaning to go to Haipong such a long days. So we want to refund our whole flight for Incheon-Hai Pong and Hai Pong-Danang without charge or change Incheon-Haipong for other city (we hope Incheon-Danang or Natrang.. etc) and cancle Hai Pong-Danang line.<br><br>We are very disappointed and sad. It's my very first time for Vietnam. And also the only chance to have summer vacance in this years. We will wait for your reply. Thank you.<br> </font></div> <div><font size="2">환승편이 시간 조정되서 못탈거 같다, 근데 환승 못하고 첫 도착지에 머무는건 싫다 계획이 완전히 꼬였다 </font></div> <div><font size="2">일정을 다낭으로 바꿔주거나 (이것도 하이퐁은 버리는거라 손해인디...) 환불 해 달라</font></div> <div><font size="2"><br></font></div> <div><font size="2">--------------------------------------------------------------</font></div> <div><font size="2"><br></font></div> <div><font size="2">2.비엣젯 답장</font></div> <div><font size="2"><br></font></div> <div> <div style="line-height:1.5;"><font size="2">Dear Sir/Madam,</font></div> <div style="line-height:1.5;"><font size="2"> </font></div> <div style="line-height:1.5;"><font size="2">Firstly, we'd like to apologize for Vietjet’s flight reschedule which has caused lots of inconvenience to you.</font></div> <div style="line-height:1.5;margin:0px;"><font size="2"> </font></div> <div style="line-height:1.5;margin:0px;"><font size="2">We are sorry we can not change the flight INCHEON - HAIPHONG to the similar route as you requested. In this case, we only can refund the ticket (3 bookings 48840***, 48840***, 48840***) for you. The money will be returned the card which you used to pay for the tickets after 15 days of working.</font></div> <div style="line-height:1.5;margin:0px;"><font size="2"> </font></div> <div style="line-height:1.5;margin:0px;"><font size="2"><span>Please confirm your agreement by the registered email on your booking: <a target="_blank" href="mailto:
[email protected]" target="_blank" style="background-color:transparent;">
[email protected]</a> or please contact our hotline +84 19001886 by your phone number 01034990085</span>, then we can start to refund.</font></div> <div style="line-height:1.5;margin:0px;"><font size="2"> </font></div> <div style="line-height:1.5;margin:0px;"><font size="2">NOTE: cancellation must be confirmed and finished at least 3 hours before the departure time.</font></div> <div style="line-height:1.5;margin:0px;"><font size="2"> </font></div> <div style="line-height:1.5;margin:0px;"><font size="2">Thank you.</font></div></div> <div style="line-height:1.5;margin:0px;"><font size="2"><br></font></div> <div style="line-height:1.5;margin:0px;"><font size="2">이거는 ㅜㅜㅜ</font></div> <div style="line-height:1.5;margin:0px;"><font size="2">일정 변경은 안되고 환불을 해 주곘다고는 하는데 취소수수료라던가 아무런거 없이 해주겠다는 말인지가 애매한것 같아서요 ㅜㅜ</font></div> <div style="line-height:1.5;margin:0px;"><font size="2">refund가 전액 환불의 개념인지 모르겠어요 ㅜㅜ</font></div> <div style="line-height:1.5;margin:0px;"><font size="2"><br></font></div> <div style="line-height:1.5;margin:0px;"><font size="2"><br></font></div> <div style="line-height:1.5;margin:0px;"><font size="2">------------------------------------------------------------------------------------------------</font></div> <div><font size="2"><br></font></div> <div><font size="2">3.답장에 다시 문의</font></div> <div><font size="2"><br></font></div> <div><font size="2"><span style="font-family:'Segoe UI', Verdana, sans-serif;">Thank you for your reply.</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">You mean we can refund whole price of flight</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">48840***, 48840***, 48840*** without any</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">charge. If you mean that, we want to refund</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">whole price (it was 750,291 KRW. 681 US$)</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">We hope to viait vietnam in someday. Thank you.</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"><br style="font-family:'Segoe UI', Verdana, sans-serif;"><span style="font-family:'Segoe UI', Verdana, sans-serif;">Please reply me ASAP.</span><br style="font-family:'Segoe UI', Verdana, sans-serif;"></font></div> <div><font size="2"><br></font></div> <div><font size="2">답장 고맙다 그니까 전액 환불 다 해준다는거지??</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2">------------------------------------------------------------------------------------------------</font></div> <div><font size="2"><br></font></div> <div><font size="2">4. 다시 비엣젯의 답장</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2">May we know if you want to refund for <span style="font-weight:bold;">4 passengers </span>on 3 bookings 48840***, 48840***, 48840*** ?</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2"> </font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2">If yes, which segment, you want to cancel ( HPH- DAD or DAD- HPH or both segments) then we will cancel and refund back to your original account after 15 working days.</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2"> </font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2">For quick support, you can use registered phone on each booking to call us at +84 19001886 or +84 2835516220</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2"> </font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;"><font size="2">Note: all changes must be completed and confirmed at least 3 hours before your flight.</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2"> <br></font></div></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2">이건 답장인데.... 이게 보면 다 해준다는 것 같은데</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2"><br></font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2">위에는 3개의 예약 ( 1개는 2명 왕복선, 다른 2개는 각자 예약해서 예약 번호가 3개입니다)</font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2"><br></font></div> <div style="line-height:1.5;font-family:'Segoe UI', Verdana, sans-serif;margin:0px;"><font size="2">두번째 문단에는 인천-하이퐁 얘기 없이 환승선인 다낭얘기만 하고 있어서 애매해졌어욥 ㅜㅜ 실수로 뺴먹은건지</font></div> <div><font size="2">------------------------------------------------------------------------------------------------</font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2"><br></font></div> <div><font size="2">다시 문의를 올려놨는데... 이미 출국이 7일이라 4일 남은 상태입니다 ㅜㅜ 이게뭔지 정말...</font></div> <div><font size="2"><br></font></div> <div><font size="2">저는 과연 전액환불을 받을 수 있을까요...? 그런말일까요...? ㅜ...</font></div> <div><font size="2"><br></font></div> <div><font size="2">이게 확실 해져야 다음 일정을 짜는데 머리가 대폭발 할 것 같아요 ㅜㅜ 흐엉...</font></div> <div><font size="2"><br></font></div>
