<div>라이브챗 상담사 복불복에 걸린건지...</div> <div>고액이라고 3~5일의 조사기간을 달라더니...</div> <div>결국 경찰에 신고후 담당자의 이름이 있는 확인서를 보내달라네요 ㅡㅡ</div> <div>ㄴㅁ ㅈ 같은거...</div> <div>일하느라 바빠죽겠는데 ㅡㅡ...</div> <div>우선 APEX ECMS 와 한진택배에 문의 넣었고,</div> <div>ECMS 택배사가 있는 미국 경찰서에도 report 넣었고,</div> <div>ic3.gov 에도 report 제출했고,</div> <div>강서경찰서에도 신고했고,</div> <div>소비자 보호원에도 신고했고,</div> <div>evga 고객센터엔 저번주 13일에 문의 넣었는데 아직도 답변없고,</div> <div>결제카드 차지백 신청했습니다.</div> <div>할수있는건 다 한거 같네요.</div> <div> </div> <div>애초에 아마존 배송박스 테이핑이 상단에 두번 되어있었고,</div> <div>첫번째 테이핑 개봉 흔적이 있고 두번째 테이핑 위에 APEX 송장 스티커가 붙어있는데</div> <div>라이브챗을 몇번을 해봐도 매크로 답변이네요 ㅡㅡ...</div> <div><br></div> <div><b><font size="4" color="#ff0000">고액의 물건에 대해선 필히 언박싱 영상을 찍어두시고</font></b></div> <div>저처럼 영어 고자들은 고액은 아마존에서 살때 다시한번 생각해보시길 바랍니다.</div> <div>(애초에 한국에 출시도 안된 물건인데..)</div> <div><br></div> <div>아래는 18일 첫번째 라이브챗 내용입니다.</div> <div>이후 3~4건을 더 라이브챗을 걸었는데 이미 제 오더에 대해 저렇게 답변하라고 걸어놨는지</div> <div>이후 계속 같은말만 반복하네요.</div> <div> </div> <div> </div> <div>================================================================</div> <div>07:15 AM PST Lisa(Amazon): Hello, my name is Lisa. I'm here to help you today.</div> <div>07:15 AM PST nibabooji: hi</div> <div>07:15 AM PST Lisa: May I have the name on your account please? ______</div> <div>07:16 AM PST nibabooji: nibabooji</div> <div>07:19 AM PST Lisa: Thank you so much. The order tracking details show that it was delivered on November 13, 2017</div> <div>07:20 AM PST nibabooji: I asked a few days ago that I received bottled water instead of the graphics card I ordered, and I want to know the proceeding results.</div> <div>07:20 AM PST Lisa: I see, I'm sorry to hear that. I'll need a moment to review your account for those results.</div> <div>07:21 AM PST nibabooji: ok</div> <div>07:28 AM PST Lisa: I see that there is a followup set to contact you on Monday by the agent that you spoke with. I've checked, and as a result of our investigation, we'll be unable to provide a replacement or refund on this order. We suggest contacting the carrier to have them investigate their delivery. If they still can't find it, contact your local police department to file a stolen property report. </div> <div>07:33 AM PST nibabooji: Why do I have to do that for this problem?</div> <div>I bought it by trusting the Amazon seller.</div> <div>07:33 AM PST Lisa: I'm sorry, we'll be able to help you further, once we have that information.</div> <div>07:34 AM PST Lisa: The reason, if that our investigation determined that we shipped a graphics card.</div> <div>*is</div> <div>07:36 AM PST nibabooji: So it's not my fault that you have chosen the wrong shipping company. Why should I suffer such a loss?</div> <div>07:37 AM PST Lisa: Please contact the shipping company so they can investigate their delivery.</div> <div>07:40 AM PST nibabooji: I'm asking why I should do it.</div> <div>07:41 AM PST Lisa: We'll be unable to help you further without the case ID of the carrier investigation and, if needed, a stolen property police report.</div> <div>07:44 AM PST nibabooji: What is the proof that you shipped your graphics card?</div> <div>07:46 AM PST nibabooji: I live in Korea, and the water in it is water that I do not sell in Korea.</div> <div><br></div> <div>It happened in the US. Should I be responsible for that?</div> <div>07:46 AM PST Lisa: We shipped the graphics card and fulfilled the requested order. In order to hep you further, we'll need the requested information.</div> <div>I'll be happy to help you with anything else today, but there's nothing further I can add about this order until we receive that information.</div> <div>07:50 AM PST nibabooji: What do you mean by the information you say?</div> <div>07:51 AM PST Lisa: We suggest contacting the carrier to have them investigate their delivery. If they still can't find it, contact your local police department to file a stolen property report.</div> <div>07:52 AM PST nibabooji: Are you ok with issuing from a Korean police station?</div> <div>07:54 AM PST Lisa: Yes, please provide either the English copy of the police report or the case ID and name/address of the police station, once they let you know that their investigation has been completed. </div> <div>07:58 AM PST nibabooji: ok,Once I contact the shipping company, and I will inquire of you again.</div> <div>07:59 AM PST Lisa: Yes, give them time to complete their investigation as well, then provide their case ID number.</div> <div>08:00 AM PST nibabooji: ok</div> <div>08:00 AM PST Lisa: Is there anything else I can help you with today?</div> <div>08:01 AM PST nibabooji: no, thanks</div> <div>08:01 AM PST Lisa: Enjoy your day. When you're ready, please click on the "End chat" button at the upper right corner of this window.</div>