<p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">오늘 휴대전화 때문에 잘생긴 회사 대리점을 방문했습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;"> 직원분이 결합상품 조회를 하더니</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">인터넷 요금이 뭐 이렇게 비싸냐고 하시더군요</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;"><br></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">제 상황은 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">2009</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">년도에 잘생긴 회사를 다니는 지인 때문에 가입한 건데</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">가입할 때 기본요금 상품을 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">3</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">년 약정 조건으로 현금 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">40</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만원 정도 받고 가입을 했으며</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">약정이 끝나고 다시 약정 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">1</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">년 추가해서 얼마 할인 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">+ </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">상품권 몇 만원 이런 식으로 계속해서 사용해 왔습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">그래서 최근요금이 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">2</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">3</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원 쯤 나오는 상태였습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">휴대전화와 인터넷이 같은 회사이다 보니 결합해놓았고</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, 1</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">년 전 쯤 지상파 방송이 종료되면서 케이블이나 달아볼까 하고</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">잘생긴 회사에서 나오는 케이블을 신청해서 보고 있었죠</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;"></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><br></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">일단 대리점 직원분이 인터넷 계약만 새로 해도 한 달 요금 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">1</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">7</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원에 가능하다고 합니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">거기에 케이블도 다시 가입하면 케이블 요금</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">(</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">기존 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">1</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만원 정도</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">)</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">도 추가 할인이 된다고 하더군요</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">그러면서 케이블은 약정기간이 많이 남아있으니 해지 시 위약금을 콜센터를 통해 확인해주면 재가입시 할인 받는 금액과 위약금을 비교해서 어떤 것이 이득인지 비교해 주겠다고 하시더군요</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">잠시 짬을 내어 방문한 것이라 바쁘니까 알아보고 다음에 오겠다고 하고 나왔습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;"><br></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;"></span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">사실 인터넷 같은 경우는 약정 기간이 끝나거나 1년 정도 사용 후 다른 회사 갈아타면서</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">서비스</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">(</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">현금 및 상품</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">) </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">받고 계속 옮겨 다니는 것이 이득이라는 것을 알고는 있었습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">다만 그 지인 때문에 갈아타지 못하는 상황이었을 뿐입니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">그래서 약정 끝날 때마다 콜센터에 전화해서 장기 고객인데 추가 할인 혹은 혜택이 없는지 문의했고</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">해줄 수 있는 혜택은 다 드렸다는 대답을 들으며 월 금액을 줄여왔던 것이고요</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;"><br></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">시간이 나서 콜센터에 전화를 했습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">당연히 케이블방송 해지 시 위약금에 대해 문의 했고</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">휴대전화 대리점에서 이러 저러해서 인터넷 요금제를 바꿔보려고 한다고 말했습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">그러니 상담사 분이 갑자기 아웃사이더 저리가라 할 만큼의 속도로 이러 저러한 혜택을 다 제공해주겠다 라고 하시더군요</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. 6</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">년간 사용하면서 콜센터를 통해서 단 한 번도 들어본 적이 없는 혜택이었습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">약정기간 추가 할 필요 없이 인터넷 한 달 사용료 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">1</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">7</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">현재도 약정 할인을 받고 있는 케이블방송은 추가 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">5</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원 할인</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">핸드폰 요금 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">5</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원 할인</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, 7</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만원 상품권</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">매달 데이터 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">500</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">메가 쿠폰</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">(3G </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">무제한 요금을 아직 쓰고 있어서 데이터는 필요가 없지만</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">데이터 대신 무료통화로 충전해서 사용가능</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">) </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">이것들이 그 혜택입니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">.</span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;"><br></span></p> <p style="background:rgb(255,255,255) none repeat scroll 0% 0%;"><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">결국 기존 인터넷 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">2</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">3</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">+ </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">케이블 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">9</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">9</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">백원을 두 개 합쳐서 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">2</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">만 </span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">3</span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">천원 정도로 해결했습니다</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">상담사분들이 무슨 잘못이 있겠습니까</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">상담 매뉴얼이 분명 존재할 것이고</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">, </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">그에 맞게 상담을 한 것이겠죠</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">. </span><span style="background:rgb(255,255,255) none repeat scroll 0% 0%;">이런 대기업</span><span lang="en-us" style="font-family:'함초롬바탕';letter-spacing:0pt;background:rgb(255,255,255) none repeat scroll 0% 0%;">!</span></p>