<b>1:1 고객센터 질문</b> <div><br></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">안녕하세요 친애하는 시드<img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="width:16px;height:16px;margin:1px 4px;vertical-align:middle;"> 고객센터 직원분님</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">아직 주문하지는 않았지만</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">이번에 주문하면서</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 씨씨 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 포어 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">상품에 관한 샘플을 받아보고 싶습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">상품 설명에 보면 상품에 대한 샘플이 있는데</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">주문선택창에는 왜 없는 것인가요 ㅠㅠ??</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">경쟁 브랜드인 </span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">솔의 경우를 예로 들어 보겠습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">인터넷 화장품 쇼핑몰은 상품의 체형이나 효능 같은 것을 눈으로 볼 수가 없고 테스트 할 수도 없다는 단점이 있습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">따라서 </span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">솔은 모든 상품에 샘플을 만들어 고객들에게 체험할 수 있도록 하는 것으로 알고 있습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">근데 시드</span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">은 그 상품에 대한 샘플이 있는데도! 불구하고 샘플 선택창에 선택할 수 없게 만들어 놓아서 참 안타깝습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">혹시 고객샌터에서 제 마이페이지를 보실 수 있을지는 모르겠지만</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">저는 시드</span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">을 5년 넘게 사용해왔고 구매액은 90만원이 넘습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">그만큼 시드물을 신뢰합니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">절대 샘플을 받아서 무얼 하겠다?거나 여행용으로 사용하는 것이 아니라</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 씨씨 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 포어 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">두 가지를 비교하여 제 피부에 더 맞는 상품을 주문하고 싶습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">제 요청사항을 요약하자면...</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">1. 주문 선택창에 샘플 목록을 더 많이 만들어달라 특히 이미 샘플 제품이 있는 상품들은 더더욱</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">2. 1이 안된다면 혹시 </span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 씨씨 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">- 사카로 포어 썬블럭</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">이 두가지 상품에 대한 샘플을 추가 금액을 지불하고 구입할 수 있는지 알고 싶습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">물론 실제품 구매에 낑겨주는 샘플을 받고 실제품은 환불하는 방법이 있지만 배송비 그렇고 시간도 너무 낭비되는 거 같습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">빠르고 명쾌한 답변 부탁드립니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><b>에 대한 답변</b></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">안녕하세요 고객님.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">시드</span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"> 고객만족팀 박소</span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"> 입니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">시드물을 오랫동안 꾸준히</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">애용해주고 계신데 더욱</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">만족을 드리지 못해 진심으로</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">죄송하다는 말씀 드립니다 고객님..</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">예전에는 샘플을 만드는 것이</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">여러가지로 쉬웠지만 현재는</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">샘플을 만들때 법적인 문제와</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">현실적인 문제가 많아서 우선은</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">지금의 형태를 유지하고</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">가능하면 신제품은</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">본품의 테스트 샘플을</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">만들어나가려고 하지만</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">이 부분도 부족함이 큰것 같습니다..</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><u><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">샘플은 법적으로 판매가</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">금지되어 있기 때문에</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">필요하신 샘플은</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">구매하시면서 일대일 게시판에 말씀해주시면</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">같이 챙겨서 발송해드리도록 하겠습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">샘플 요청 리스트에 없는</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">샘플이어도 꼭 테스트가 필요하시면</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">구매하시면서 말씀해주시면</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">챙겨서 보내드리고</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">미리 필요하신 경우에는</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">가능한 준비해서 우편으로</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">발송해드리도록 하겠습니다.</span></u><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">샘플을 더욱 다양하게 </span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">준비하지 못해서 </span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">진심으로 죄송합니다 고객님..</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">남겨 주신 내용 전체적으로 </span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">참고하여 다양한 부분에서 더욱</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">만족을 드릴 수 있도록 </span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">검토하고 노력하겠습니다.</span><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br style="color:#303030;font-family:'돋움', dotum, sans-serif;"><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">감사합니다.</span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">+</span></div> <div>사카로 포어 썬블록 사려고 무척 고민하다가 샘플이 본품이 낑겨서 주는거밖에 없어서 샘플 달라고 징징대봤는데</div> <div>답변이 친절하게 돌아와서 넘나 기분 좋은것 ㅎㅎ</div> <div>(사실 샘플 더 많이 만들었으면 좋겠다는 아쉬움은 좀 있음 ㅠㅠ)</div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">뿐만 아니라 개인 핸드폰 번호로 전화도 주시고 (안받아서) 문자도 주시고</span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">1:1게시판이나 문자를 보내면 필요한 샘플을 챙겨준다고 하니 너무 감사하고 더욱 뼈를 묻어야겠다는 생각이 드네염</span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;">헤헤 내 최애 화장품 브랜드 시드</span><img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="font-size:9pt;line-height:1.5;color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;">흥해라 ㅎㅎㅎ (<img src="http://www.todayhumor.co.kr/board/cheditor/icons/em/51.gif" alt="" border="0" style="font-size:9pt;line-height:1.5;color:#303030;font-family:'돋움', dotum, sans-serif;width:16px;height:16px;margin:1px 4px;vertical-align:middle;">순수는 좀 보고 배우길...)</div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div> <div><span style="color:#303030;font-family:'돋움', dotum, sans-serif;"><br></span></div>