<div>너무 황당하고 정말 멘붕입니다.</div> <div> </div> <div>지난 블랙프라이데이 핫딜때 다이슨 V6헤파를 주문하려고 여러번 시도를 했습니다.</div> <div>여러번 시도했다함은 페이팔로 결제 후 당시 다이슨 홈에도 구매내역이 뜨지 않고 그 이후로 지금껏 어떤 컨펌메일도 받지 못했으며 카드결제도 당시 확인되지 않았고 페이팔에서도 당시에는 결제된 것이 확인되지 않았기에 여러번의 시도 끝에 내 카드를 거부하는구나 하며 눈물을 머금고 구매를 포기했었었요. 그게 11월 26일 저녁부터 다음날 새벽까지의 상황이었고 그뒤로 까맣게 잊고 있었죠.</div> <div> </div> <div>그런데 지난주에 몰테일에서 문자가 오는 거예요.</div> <div>배송신청서를 작성해 달라구요. 저는 구매 내역이 없는데 이건 뭐지? 남편이 뭘 샀나? 그러면서 며칠 흘려보냈어요. 대수롭지 않은 문자로 생각했어요. 다른 바쁜 일이 많아서..</div> <div>그러다 어제 두번에 걸쳐 빨리 배송신청서를 작성하지 않으면 보관료를 7일후부터 물것이다라는 문자를 받고서 이거 뭔가 잘못됐구나란 생각이 들면서 다이슨 생각이 나더라구요. 분명 결제는 되지 않았기 때문에 이거 다이슨이 실수로 물건을 그쪽에 보냈나라는 가벼운 생각으로 몰테일에 들어가보니 델라웨이로 무려 3개의 청소기가 가서 보관되고 있는 거였어요.</div> <div>어? 정말 뭐지? 그러면서 해당화면과 몰테일 문자를 캡쳐해서 남편에게 문자를 했어요. 뭔가 문제가 있는 거 같다구요.</div> <div> </div> <div>이때부터 멘붕입니다.</div> <div>남편에게 좀 있다가 전화가 오더군요.</div> <div>카드결제내역 확인을 해 보니 무려 6번의 결제가 뜬다구요.</div> <div>뒤늦게 결제승인이 난 모양이었어요.</div> <div>당시 카드거부가 된다고 생각하면서 결제때마다 카드결제 확인을 했을 때는 확인되지 않았었는데...</div> <div>이게 뭐지? 우린 어떤 컨펌메일도 받지 못했는데 오더넘버도 없어서 배송신청서 쓰고 싶어도 쓰지도 못하는 상황인데 몰테일에서는 자꾸 배송신청서 쓰라고 문자가 오고...</div> <div>정말 당황해서 한동안 멍하다가 다이슨에 메일을 보내기로 합니다.</div> <div>침착하자...침착하자...그쪽 실수도 있으니 카드 취소하고 배대지에 온 물건 세개 중에 두개는 반송처리하면 된다...마음을 다잡고 메일을 보냈어요.</div> <div>아래와 같이요.</div> <div> </div> <div>order inquiry !!!! </div> <div> </div> <div> <div style="font-family:Gulim;font-size:10pt;"> <div>I'm very embarrassed now!</div> <div> </div> <div>In the past Black Friday Hot deal, I had tried to ordered several times. </div> <div>Because, every time I had checked My Dayson after ordering , there were no orders and I had never received an order confirmation email until now.</div> <div>And at that time, there was no PayPal payment history.</div> <div>So I thought that <span>your web site refused to pay my card and I gave up after six attempts.</span></div> <div><span></span></div> <div><span></span>But, today I received text message from my shipping agent . They've kept " 3 items ( 3 DYSON V6 HEPA)" ,so they're asking me to fill out the shipping application form. </div> <div> </div> <div>I was shocked!!!</div> <div>So when I checked my card usage history, i had 6 payment.</div> <div>I did not know at all. </div> <div> </div> <div>I don't know where it went wrong.</div> <div><span>The obvious thing is that YOU did not send me any confirmation email.</span> </div> <div><span><span>I do not even know the order number.</span></span> </div> <div><span></span></div> <div><span></span><span>So <span lang="en"><span>I would like to cancel payment of 5 cards except one.</span></span></span> </div> <div><span><span lang="en"><span>And <span>I want to return two of the three items on the ship land free of charge.</span></span></span></span> </div> <div><span><span lang="en"><span><span></span></span></span></span></div> <div><span><span lang="en"><span><span>Please answer fast.</span></span></span></span> </div> <div><span><span lang="en"><span><span> </span></span></span></span> </div> <div><span><span lang="en"><span><span>보내자마자 곧 메일확인을 한 거 같더라구요. </span></span></span></span></div> <div><span><span lang="en"><span><span>그리고 답메일을 초초하게 기다렸는데 오늘 아침 9시 48분 첫 메일이 옵니다.</span></span></span></span> </div> <div><span><span lang="en"><span><span> </span></span></span></span> </div> <div><span><span lang="en"><span><span> </span></span></span></span><table width="100%" style="background-color:#ffffff;width:100%;" border="0" cellpadding="0"><tbody><tr><td style="padding-bottom:12px;padding-left:24px;padding-right:24px;padding-top:24px;"> <table><tbody><tr><td style="padding-right:30px;"><img width="120" height="116" style="text-align:left;display:block;max-width:900px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/Returns.png" border="0" filesize="3904"></td> <td style="padding-right:0px;"> <table style="background-color:#ffffff;" border="0" cellpadding="0"><tbody><tr><td style="line-height:40pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:26pt;font-weight:bold;">Your return</td></tr><tr><td style="line-height:12pt;padding-right:50px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;"><span style="line-height:15pt;font-weight:bold;">Thank you for informing us that you wish to make a return.</span> </td></tr></tbody></table></td></tr><tr><td><img style="width:1px;display:block;max-width:900px;height:16px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr></tbody></table></td></tr><tr><td width="592" style="padding-left:24px;padding-right:24px;" colspan="4"> <hr size="1" style="border-bottom:#c6c6c6 1px solid;border-left:0px;margin-top:4pt;display:block;height:1px;border-top:0px;border-right:0px;"></td></tr><tr><td height="12" style="height:12px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr></tbody></table><table width="100%" style="background-color:#ffffff;width:100%;" border="0" cellpadding="0"><tbody><tr><td style="line-height:12pt;padding-left:24px;padding-right:24px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">Please take your machine to your preferred <span style="line-height:12pt;vertical-align:top;font-weight:bold;">UPS Store</span> location.<br>The button below will take you to a store locator.<br>Upon arrival, please tell the UPS associate that Dyson sent you and provide the reference number below.<br>They will use it to locate your shipping order and send your machine back to us, at the return address.</td></tr><tr><td height="14" style="height:14px;font-size:14pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="padding-left:24px;padding-right:24px;"> <table border="0" cellpadding="0"><tbody><tr><td style="line-height:14pt;padding-right:8px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">Dyson reference number:</td> <td style="line-height:14pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;">1141013886</td></tr><tr><td height="14" style="height:14px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:14pt;padding-right:8px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;vertical-align:top;">Return address:</td> <td style="line-height:14pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;">Dyson Inc<br>C/O Sonwill Distribution Centre Inc<br>315 Ship Canal Parkway<br>Buffalo, New York 14218</td></tr></tbody></table></td></tr><tr><td height="14" style="height:14px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td align="left" valign="middle" style="padding-left:24px;vertical-align:middle;"><a style="border-bottom:#ffffff 1px solid;text-align:center;border-left:#ffffff 1px solid;background-color:#ffcc00;display:inline-block;font-family:sans-serif;color:#2f353e;font-size:13px;border-top:#ffffff 1px solid;font-weight:bold;border-right:#ffffff 1px solid;text-decoration:none;" href="http://s.ppomppu.co.kr?idno=help_1160297&target=aHR0cHM6Ly93d3cudXBzLmNvbS9kcm9wb2ZmP2xvYz1lbl9VUyZXVC5zdmw9UHJpTmF2Lw%5C=%5C=&encode=on" target="_blank">Find UPS store</a> </td></tr><tr><td height="12" style="height:12px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:12pt;padding-left:24px;padding-right:200px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;padding-top:16px;">Dyson Customer Service</td></tr><tr><td height="16" style="height:16px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:16px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:12pt;padding-left:24px;padding-right:24px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">If you’d like to receive emails from Dyson including maintenance reminders and special offers for Dyson customers, simply update your preferences at <a style="color:#666666;" href="http://s.ppomppu.co.kr?idno=help_1160297&target=aHR0cHM6Ly93d3cuZHlzb24uY29tL3lvdXJhY2NvdW50L3NpZ24taW4uYXNweA%5C=%5C=&encode=on" target="_blank">My Dyson</a>, or contact us via email or phone.</td></tr></tbody></table></div> <table width="100%" style="background-color:#ffffff;width:100%;" border="0" cellpadding="0"><tbody><tr><td style="padding-bottom:12px;padding-left:24px;padding-right:24px;padding-top:24px;"> <table><tbody><tr><td style="padding-right:30px;"><img width="120" height="116" style="text-align:left;display:block;max-width:900px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/Returns.png" border="0" filesize="3904"></td> <td style="padding-right:0px;"> <table style="background-color:#ffffff;" border="0" cellpadding="0"><tbody><tr><td style="line-height:40pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:26pt;font-weight:bold;">Your return</td></tr><tr><td style="line-height:12pt;padding-right:50px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;"><span style="line-height:15pt;font-weight:bold;">Thank you for informing us that you wish to make a return.</span> </td></tr></tbody></table></td></tr><tr><td><img style="width:1px;display:block;max-width:900px;height:16px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr></tbody></table></td></tr><tr><td width="592" style="padding-left:24px;padding-right:24px;" colspan="4"> <hr size="1" style="border-bottom:#c6c6c6 1px solid;border-left:0px;margin-top:4pt;display:block;height:1px;border-top:0px;border-right:0px;"></td></tr><tr><td height="12" style="height:12px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr></tbody></table><table width="100%" style="background-color:#ffffff;width:100%;" border="0" cellpadding="0"><tbody><tr><td style="line-height:12pt;padding-left:24px;padding-right:24px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">Please take your machine to your preferred <span style="line-height:12pt;vertical-align:top;font-weight:bold;">UPS Store</span> location.<br>The button below will take you to a store locator.<br>Upon arrival, please tell the UPS associate that Dyson sent you and provide the reference number below.<br>They will use it to locate your shipping order and send your machine back to us, at the return address.</td></tr><tr><td height="14" style="height:14px;font-size:14pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="padding-left:24px;padding-right:24px;"> <table border="0" cellpadding="0"><tbody><tr><td style="line-height:14pt;padding-right:8px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">Dyson reference number:</td> <td style="line-height:14pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;">1141013886</td></tr><tr><td height="14" style="height:14px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:14pt;padding-right:8px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;vertical-align:top;">Return address:</td> <td style="line-height:14pt;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;">Dyson Inc<br>C/O Sonwill Distribution Centre Inc<br>315 Ship Canal Parkway<br>Buffalo, New York 14218</td></tr></tbody></table></td></tr><tr><td height="14" style="height:14px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td align="left" valign="middle" style="padding-left:24px;vertical-align:middle;"><a style="border-bottom:#ffffff 1px solid;text-align:center;border-left:#ffffff 1px solid;background-color:#ffcc00;display:inline-block;font-family:sans-serif;color:#2f353e;font-size:13px;border-top:#ffffff 1px solid;font-weight:bold;border-right:#ffffff 1px solid;text-decoration:none;" href="http://s.ppomppu.co.kr?idno=help_1160297&target=aHR0cHM6Ly93d3cudXBzLmNvbS9kcm9wb2ZmP2xvYz1lbl9VUyZXVC5zdmw9UHJpTmF2Lw%5C=%5C=&encode=on" target="_blank">Find UPS store</a> </td></tr><tr><td height="12" style="height:12px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:12px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:12pt;padding-left:24px;padding-right:200px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;font-weight:bold;padding-top:16px;">Dyson Customer Service</td></tr><tr><td height="16" style="height:16px;font-size:1pt;"><img style="width:1px;display:block;max-width:900px;height:16px;" alt="" src="http://www.dyson.com/medialibrary/Group/CRM/Icons/shim.gif" border="0" filesize="49"></td></tr><tr><td style="line-height:12pt;padding-left:24px;padding-right:24px;font-family:Arial, Helvetica, sans-serif;color:#666666;font-size:9pt;">If you’d like to receive emails from Dyson including maintenance reminders and special offers for Dyson customers, simply update your preferences at <a style="color:#666666;" href="http://s.ppomppu.co.kr?idno=help_1160297&target=aHR0cHM6Ly93d3cuZHlzb24uY29tL3lvdXJhY2NvdW50L3NpZ24taW4uYXNweA%5C=%5C=&encode=on" target="_blank">My Dyson</a>, or contact us via email or phone.</td></tr></tbody></table><div></div> <div><span><span lang="en"><span><span><span></span></span></span></span></span> </div></div></div> <div>이어서 리퍼런스 넘버만 바뀐 두개의 메일이 더 오고</div> <div>마지막으로</div> <div><font face="Futura Lt BT">Dear Sir/Madame,</font> </div> <div><br></div><font face="Futura Lt BT"> </font><div>Thank you for contacting Dyson. I am so sorry to hear that you received multiple orders and never received a confirmation. Upon reviewing your orders. Our system shows 4 total orders listed below. I went ahead and scheduled a return on the first 3 orders. The last order is completed 1140917255.</div> <div></div> <table class="th-clr-cnt-bottom-table th-clr-table" style="width:100%;table-layout:fixed;" border="0" cellspacing="0" cellpadding="0"><tbody><tr><td style="text-align:left;width:auto;"><span title="NP4-US-HJA6671A" style="width:100%;">Serial number NP4-US-HJA6671A</span> </td></tr></tbody></table> <div></div> <div><br></div><font face="Futura Lt BT"> </font><div>Please take all items received in your order to the UPS Store indicated nearest you and provide the RMA numbers </div> <div style="margin:0in 0in 0pt;"><span lang="en-gb"> </span><div><font face="Futura Lt BT" size="3"> </font> </div></div> <div><font face="Futura Lt BT" size="3"> </font> </div> <div> </div><span lang="en-gb"> </span><div><font face="Futura Lt BT">Order number 1140916124-Return RMA 1141013886 Serial Number <font face="Futura Lt BT">NP4-US-HHA5009A</font></font> </div> <div><br></div> <div><font face="Futura Lt BT">Order number 1140916406 Return RMA 1141013920 Serial Number <font face="Futura Lt BT">NP4-US-HHA4583A</font></font> </div> <div><br></div> <div><font face="Futura Lt BT">Order number 1141013921 Return RMA 1141013921 Serial Number NP4-US-HHA4583A</font> </div> <div style="margin:0in 0in 0pt;"><span lang="en-gb"> </span><div><font face="Futura Lt BT" size="3"> </font> </div></div> <div><font face="Futura Lt BT" size="3"> </font> </div> <div> </div> <div><span lang="en-gb" style="font-family:'Futura Lt BT', sans-serif;font-size:11pt;"><font face="Meiryo">The UPS agent will package the items and provide you with a tracking number.<span> </span>Please reply to this email with the tracking number that you are given.<span> </span>We will then process your refund.<span> </span>Thank you for your cooperation.</font></span> </div> <div><br></div><font face="Futura Lt BT"> </font><div><br></div> <div>이런 메일이 왔네요..</div> <div> </div> <div>하....</div> <div>답답....</div> <div>내 말이 전달이 안 된 모양입니다.</div> <div>저에게 있어 최선은 배대지 물건 세 개중 하나는 받고 둘은 돌려보내며 나머지 건들에 대해서는 카드 결제 취소를 해 달라는 건데 일단 물건 세개 돌려 보내라는...</div> <div> </div> <div>어떻게 해야 할까요?</div> <div>다이슨에 국제 전화를 강행했으나 하고 보니 서비스 시간이 아니고...</div> <div>오유님들의 도움을 청합니다.</div> <div>이럴 때 어떻게 해야 하나요?</div> <div>제가 원하는 방향으로 처리가 가능한거지...</div> <div> </div> <div>몇번 해외직구를 한 긴 했지만 이런 경우는 또 처음이라</div> <div>너무나 당황스럽네요.</div> <div>당장 이달 카드값에 큰 구멍이 생겼습니다.</div> <div>슬프네요. </div> <div>부탁드려요.</div> <div>현명한 답변...</div>
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