아마존에서 온 메일입니다.. <div><br><table cellpadding="0" style="color:#222222;font-family:arial, sans-serif;font-size:13px;line-height:18px;width:438px;border-collapse:collapse;"><tbody><tr><td style="margin:0px;"> <table width="100%" cellpadding="0" style="border-collapse:collapse;"><tbody><tr><td valign="top" style="font-family:Arial, sans-serif;margin:0px;color:#333333;font-size:13px;"><br><br>Hello, <br><br>Thank you for taking your precious time to contact us and for bringing this to our attention. <br>I'm sorry to hear your Toshiba 5TB SATA 6Gb/s 7200rpm, 128MB Cache, 3.5-Inch Internal Hard Drive (PH3500U-1I72) was damaged. Nobody wants to pay for a damaged item. It's not our intention to send you that kind of item, I'm hoping that you'll consider this as an isolated issue. <br><br>To return this item for a replacement or refund, please visit our Online Returns Center: <br><a target="_blank" href="https://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&K=A2M9R8I9WA8QDR&R=37XN62VVWWCD&T=C&U=https%3A%2F%2Fwww.amazon.com%2Fgp%2Forc%2Freturns%2Forders%2Fselect%3Fref_%3Dpe_584750_33951330&A=BPTVKNFGZTALWAWJOFHOJSI0JN4A&H=4LBXREDDLJXMWRMUCI7JRX1J7DMA&ref_=pe_584750_33951330" target="_blank" style="color:#1155cc;">https://www.amazon.com/gp/orc/<wbr>returns/orders/select</a> <br><br>If you want replacement the item and it's available to be shipped by Amazon, please contact us by phone or chat (<a target="_blank" href="https://www.amazon.com/gp/r.html?C=3GG4DES2VDURU&K=A2M9R8I9WA8QDR&R=37XN62VVWWCD&T=C&U=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fhelp%2Fcustomer%2Fcontact-us%3Fref_%3Dpe_584750_33951330&A=8JXLGDKDY7TTYYXDKVF2UZQLYTUA&H=KBO5C0KF2TLPC9KAHAQGWFQWCRGA&ref_=pe_584750_33951330" target="_blank" style="color:#1155cc;">https://www.amazon.com/gp/<wbr>help/customer/contact-us</a>) and we’ll help you place a new order with upgraded shipping to make up for the inconvenience.On the other hand, we'll issue a refund when we receive and process the returned item. We'll send you an e-mail when this refund is complete. <br><br>I'm hoping you find these actions satisfactory and up to your expectations. This is the least that I can do to address the unintentional inconveniences that we caused. <br><br>We look forward to hearing from you soon. <br>We look forward to seeing you soon. <br>Thank you for choosing Amazon.com.</td></tr></tbody></table></td></tr><tr><td style="margin:0px;"> <table width="100%" cellpadding="0" style="border-collapse:collapse;"><tbody><tr><td valign="top" style="font-family:Arial, sans-serif;margin:0px;color:#333333;font-size:13px;"><br>We'd appreciate your feedback. Please use the links below to tell us about your experience today.<br></td></tr></tbody></table></td></tr><tr><td style="margin:0px;"> <table width="100%" cellpadding="0" style="border-collapse:collapse;"><tbody><tr><td valign="top" style="font-family:Arial, sans-serif;margin:0px;color:#333333;font-size:13px;"><br>Best regards,<br>Nelmar G.</td></tr></tbody></table></td></tr></tbody></table></div>