<div> <div style="text-align: left"><img src="http://thimg.todayhumor.co.kr/upfile/201403/1393908447hy7CMBbFujCEZs3FL6wXvCWls34HVk.jpg" width="800" height="1067" alt="i3785748891.jpg" id="image_0527547363191843" class="chimg_photo" style="border: none" /></div><br /></div> <div><br /></div> <div><br /></div> <div><span style="font-family: gulim, 굴림, Helvetica">친구분인 카트린느 G양님과 함께 공덕동 액토즈본사를 다녀왔습니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">나름 건물도 좋고 사원들 표정도 밝더군요. </span><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">이건물 대리석을 몇개나 우리가 깔았는지 농담주고받으며 지나가는 사원 붙잡고 고객대응팀을 소환하였습니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">녹취된 내용을 바탕으로 객관적인 대화내용을 기재하였습니다. 개인적인 감상과 뉘앙스는 완전히 배제하였습니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">녹취록 분석텍스트는 카트린느님이 작성하셨음을 밝혀둡니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 중국이나 일본에서 매크로 관련 다수의 정지가 있던 것으로 알고 있다. 왜 한국에서는 그러한 조치가 없는가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 그쪽의 매크로는 한국과 다른 성질의 것이다. 고객이 매크로로 로그인을 한 것인지, 아니면 직접 로그인을 한 것인지 현재로서는 잡아낼 방법이 없다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 피들러나 가속기 문제도 있다. 이런 것들이 상존하는 이상 돈과 시간을 들여 게임할 이유가 없지 않은가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 관련 부서도 있고, 그쪽에 적극 전달하여 해결하도록 하겠다. 사실 이 자리에서 바로 약속을 드리는 것도 현실성이 없지 않은가.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 문의전화를 할 때마다 연결이 되지 않는다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 대표번호로 전화를 거시는 경우인데, 이 경우에는 관련 부서들이 많아 혼잡하기 때문에 연결이 지연된다. 070-8685-3740으로 전화하셔야 제대로 된 전화상담이 가능하다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 클라이언트 내에 제대로 명시되어 있어야 상담을 원하는 고객들의 피해가 줄 것 아닌가.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 그 부분은 개발팀에 전달하여 명시하도록 하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 지난번 랭킹시즌에서의 벨리타 드랍 확률은 너무 심하지 않았나.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 확률 관련 문제는 이 자리에서 바로 답변드리기 어려운 부분이다. 원하신다면 메일로 피드백드리도록 하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 길드 콜로세움의 경우 사전에 공지도 없이 느닷없는 업데이트로 인해 길드원들이 잠시 떠나 있던 길드들의 경우 손해가 있었다. 갑자기 진행해야 될 이유가 있었나.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 컨텐츠 관련 내용은 이 자리에서 바로 답변드리기 어려운 부분이다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 이것은 컨텐츠쪽이라기보다는 운영 관련 문제 아닌가. 하겐 하겠구나, 하고 정비를 시작하려는 즈음 기습적으로 시작하지 않았나. 리밋치까지 상품으로 건 상태였다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 최대한 관련 부서에 내용을 전달하여 앞으로는 긴박하게 진행되는 일이 없도록 하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 이번 시즌 길드콜은 매칭이 해결되서 나오는 것인가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 개발팀에 내용 전달하여 피드백받으실 수 있도록 하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 인원 제한과 같이 길드전 참가 자격을 따로 부여할 생각은 없는가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 개발팀에 내용 전달하겠다. 이 자리에서 속시원히 다 풀어 드리는 것은 어렵지만 고객 분들이 주신 내용 전달하는 게 제 입장이다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 복구 기능 1회 제한은 너무 짜지 않은가.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 일본 밀리언아서의 경우에는 아예 복구를 해 주지 않는다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 일본판의 경우 카드 락과 같이 최소한의 방지기능이 있는 것으로 알고 있다. 랭킹전 달리는 경우 선물함에서 아이템이 사라지는 일도 비일비재한데, 복구 회수를 늘릴 생각은 없는가. 선물함에서 아이템별로 수령할 수 있는 기능의 추가 여부는?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 컨텐츠 관련 내용은 이 자리에서 바로 답변드리기 어렵다. 관련 부서에 내용 전달해 드리겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q :　요정 밀림 버그가 있는데 해결해 달라.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 개발팀에 내용 전달하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 창고 제한 때문에 현재 게임 진행이 어려울 지경이다. 더불어 4성콜 등도 생겼는데 한 레어도의 카드만 볼 수 있게 해 달라.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 관련 부서에 내용 전달하겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q :　최근 진화 합성 관련 여러 종류의 evloution 카드가 나와 있다. 굳이 이렇게 종류를 세분화한 이유가 있는가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 지금 말씀드리기 어려운 부분이다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 초진화합성시 6성을 7성으로 진화 시 풀돌한 카드도 한 장으로 취급하게 되는데, 개선할 생각은 없는가.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 지금 말씀드리기 어려운 부분이다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 이번 시즌의 리온 진화에 쓸 Super evolution 카드 획득이 11연 보상으로 명시되어 있다가 공지에서 사라졌는데 이유가 있는가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 담당 부서에 확인해 보겠다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 컴플리트 가챠를 하지 않겠다고 했다가 작년 말 시작한 이유는 무엇인가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 지금 말씀드리기 어려운 부분이다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 지금 이 자리에서 답변을 들을 수 있는 것은 주로 어떤 부분에 대해서인가.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 바로 도움이 필요하신 내용에 대해서는 도와드릴 수 있지만, 지금과 같이 주로 컨텐츠 관련 질문 주시는 내용들에 대해서는 이 자리에서 답변해 드리기 어렵다. 담당부서에 내용 전달하여 답변 얻은 후 제가 다시 피드백해드릴 수밖에 없다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 덱 변경버튼시 다운되는 현상이 잦다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 접수된 내용이 많아 관련 부서에서 확인 중에 있다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">Q : 랭킹 보상 카드에서 기교만 유독 1년에 동안 총 3번 걸린 이유가 있는가?</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">A : 그 부분도 개발팀에 확인해 보겠다.</span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">사실 개인적으로 찾아간 이유가 주된 컨텐츠가 랭킹/길드밖에 안남은 겜에서 개발자/운영자들이 랭킹을 뛰거나 길드전을 할수는 없을거라 생각했고 따라서 열성유저들의 고충을 당연히 이해못하리라 여겨 몇마디하러 간거다보니 딱히 답을 기대했던건 아닙니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">에상했던대로의 빈약하기 짝이없는 응답이었지만 조금은 속이 후련해진듯한 기분도 듭니다. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">사용자입장에서 이렇게 A/S안되는 상품도 처음인지라 조금 목소리를 내고나니 향후에 대응할 방법도 추상적이나마 떠오르네요. 원인을 제공해야 결과도 있는 함수관계겠지요. </span><br style="font-family: gulim, 굴림, Helvetica" /><br style="font-family: gulim, 굴림, Helvetica" /><span style="font-family: gulim, 굴림, Helvetica">후에 이메일로 피드백을 다소 받기로 했으니 한번 기다려보렵니다. 재밌네요 ㅎㅎ</span></div> <div><span style="font-family: gulim, 굴림, Helvetica"><br /></span></div> <div><span style="font-family: gulim, 굴림, Helvetica"><br /></span></div> <div><span style="font-family: gulim, 굴림, Helvetica">출처 ; </span><font face="gulim, 굴림, Helvetica">http://www.inven.co.kr/board/powerbbs.php?come_idx=3260&l=839274</font></div>