일단 진행 상황은 <div><br></div> <div>1. 9월27일에 인앱 결제 (잘못 결제함)</div> <div><br></div> <div>2. 애플에 바로 환불신청 & 개발사에도 환불신청(앱 내의 재화 수거)</div> <div><br></div> <div>3. 애플에서 환불 거절 (이유는 알려줄수없음 내부 사정)</div> <div><br></div> <div>4. 애플에 전화문의 </div> <div><br></div> <div><span style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">애플 - 내부 사정이라 </span><span class="re_green" style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">알려줄 수는</span><span style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 없지만 아무튼 </span><span class="re_green" style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">환불 안됨</span><span style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> </span><span class="re_green" style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">약관 읽어봐라</span></div> <div><span class="re_green" style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span class="re_green" style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">나 - </span><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;">내가 약관의 어느 부분에 해당되는 케이스냐?</span></div> <div><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;"><br></span></div> <div><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;">애플 - </span><span style="font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">우리는 환불이 되는지 안되는지만 판단한다</span><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;"> 약관 관련은 애플 법무팀에 문의해라</span></div> <div><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;"><br></span></div> <div><span style="background-color:#fefefe;font-family:'돋움', Dotum, AppleGothic, sans-serif;font-size:9pt;">나 - </span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">법무팀에 문의하면 내가 어느 케이스에 </span><span class="re_red" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">해당돼서</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 환불이 거절되는지 </span><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">알 수 있냐?</span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">애플 - </span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">우리는 </span><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">고객 대응만</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> </span><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">하기 때문에</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 약관 관련해서 </span><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">설명해줄 수가</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 없다</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">나 - </span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">그러니까 법무팀에 문의하면 내 케이스가 약관의 어느 부분에 </span><span class="re_red" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">해당돼서</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 환불이 불가한지 </span><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">알 수 있냐?</span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;">애플 - </span>우리는 환불이 되는지 안되는지만 판단한다<span style="font-size:9pt;"> 자세한건 알려줄수없음</span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;"><br></span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;">나 - (답답해 미침) </span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;"><br></span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;">해당 내용만 한시간 반복</span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;"><br></span></span></div> <div><span class="re_green" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><span style="font-size:9pt;">애플 - </span></span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">계속 반복적인 질문만 하시니까 전화 </span><span class="re_red" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">끊겠다</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 더 </span><span class="re_red" style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">이의를 제기하실 거면</span><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 소비자보호센터나 관련 기관을 통해서 문의해라 (일방적으로 전화 끊음)</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;">자세하게 기억은 안나지만 대충 통화내용은 저랬음</span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;"><br></span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;">5.</span></font><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"> 앱 개발사에 문의</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">나 - (애플 상담내용 첨부) 환불 못해주겠단다 앱 내의 재화라도 재 지급해달라</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">개발사 - </span><span style="font-size:9pt;">재 지급은 못해줌 애플에 우리 상담내용 보내서 다시 문의해봐라</span></div> <div><br></div> <div>6. 애플에 재차 문의 </div> <div><br></div> <div>나 - 봐라 개발사랑 상담한 내용이다 재화는 이미 다 수거해갔고 너희 한테 환불 문의하랜다 왜 안되냐?</div> <div><br></div> <div>애플 - 안타깝지만 안됨 자세한건 안알려줌</div> <div><br></div> <div>7. <span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">앱 개발사에 재차 문의</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">나 - (애플 상담내용 첨부) 니네 답변이랑 같이 보내도 환불 거절당했다 재화라도 돌려줘라 </span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">개발사 - 안타깝지만 그건 안됨 애플에 다시 문의 해봐라</span></div></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">8. 애플에 재 문의상태</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;">지금 이러한 상태인데 사람 미치겠네요</span></div> <div><span style="font-size:9pt;font-family:'돋움', Dotum, AppleGothic, sans-serif;background-color:#fefefe;"><br></span></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;">애플에서 환불을 해주던지 개발사에서 재 지급을 해주던지 하면 해결이라도 될텐데</span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;"><br></span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;">애플도 안되 개발사에서도 안되 도대체 어디가서 이야기를 해야될지 답답해죽겠습니다</span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;"><br></span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;">비슷한 사례나 경험 있으신분 조언좀 부탁드려요 ㅠㅠ</span></font></div> <div><font face="돋움, Dotum, AppleGothic, sans-serif"><span style="background-color:#fefefe;"><br></span></font></div> <div>상황이 이렇게 될꺼였으면 애플에서 환불 해주기전까지 개발사에 환불신청 안할껄 그랬습니다..</div>