<p></p><p style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-family: 굴림, gulim, tahoma, sans-serif; font-size: 12px; line-height: 19px; text-align: left; "><strong style="letter-spacing: 0px; "></strong></p><p style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-family: 굴림, gulim, tahoma, sans-serif; font-size: 12px; line-height: 19px; text-align: left; "><strong style="letter-spacing: 0px; "><span style="font-size: 10pt; "><br></span></strong></p><p style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-family: 굴림, gulim, tahoma, sans-serif; font-size: 12px; line-height: 19px; text-align: left; "><strong style="letter-spacing: 0px; "><span style="font-size: 10pt; "><br></span></strong></p><p style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-family: 굴림, gulim, tahoma, sans-serif; font-size: 12px; line-height: 19px; text-align: left; "></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><strong style="letter-spacing: 0px; "><font style="color: rgb(0, 0, 0); "><span class="highlight" style="margin-top: 0px !important; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding-top: 0px !important; padding-right: 0px !important; padding-bottom: 0px !important; padding-left: 0px !important; "><span style="font-family: Gulim, 굴림; font-size: 12pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">건설적인</span></span></span><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span><span class="highlight" style="margin-top: 0px !important; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding-top: 0px !important; padding-right: 0px !important; padding-bottom: 0px !important; padding-left: 0px !important; font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">비판</span><span style="font-family: Gulim, 굴림; "><span style="font-size: 12pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">을 하기 위한 7가지 방법</span></span></span></font></strong></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; color: rgb(102, 102, 102); font-family: dotum; line-height: 16px; text-align: left; "><span style="font-weight: bold; font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; font-size: 10pt; color: rgb(255, 0, 0); "><br></span></font></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; font-size: 10pt; color: rgb(255, 0, 0); "><br></span></font></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; font-size: 10pt; color: rgb(255, 0, 0); "><br></span></font></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="color: rgb(0, 0, 0); font-size: 10pt; "><span style="font-size: 9pt; "></span></span><span style="color: rgb(255, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">1. 어떤 일이 있어도 상대방의 자부심을 지켜준다.</span><br></font><span class="highlight" style="color: rgb(0, 0, 0); margin-top: 0px !important; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding-top: 0px !important; padding-right: 0px !important; padding-bottom: 0px !important; padding-left: 0px !important; font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span class="highlight" style="color: rgb(0, 0, 0); margin-top: 0px !important; margin-right: 0px !important; margin-bottom: 0px !important; margin-left: 0px !important; padding-top: 0px !important; padding-right: 0px !important; padding-bottom: 0px !important; padding-left: 0px !important; font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">비판</span><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">을 하기 전에 먼저 상대방의 자부심은 풍선이라고 생각하고 자신의 말은 바늘이라고 생각한다. </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">부드럽게 해야 한다. 먼저 사랑함을 알려주고 전하라. 그 다음에 부드럽게 피드백을 하며 조언을 한다.</span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; color: rgb(102, 102, 102); font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; color: rgb(102, 102, 102); font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(255, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></font></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(255, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">2. 과거가 아닌 미래에 초점을 맞춘다.</span></span></span></span></span><br></font><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">앞으로 어떻게 할 것인가에 대해 이야기한다. "다음에는 이렇게 하는 것이 어떨까?" 하는 방식으로 한다.</span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(255, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">3. 사람이 아닌 행동이나 성과에 초점을 맞춘다.</span></span></span></span></span><br><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">"당신은 판매를 잘하지 못해." 가 아니라 "판매액이 목표에 미달했는데 이것을 보완하기 위한 방법에는 어떤 것이 있을까?" 라고 말해보자.</span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(255, 0, 0); "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">4. 너 중심이 아닌 내 중심으로 표현해보자.</span></span></span></span></span><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span><br><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">"너 때문에 화가 난다"가 아닌 "나는 네가 그 행동을 할 때 화가 난다." 또는 "나는 현재의 상황이 만족스럽지 않다 등으로 표현한다. </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">"어떻게 하면 개선할 수 있는지에 대해 말해보자"라고 말한다.</span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(255, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">5. 무엇을, 언제, 얼마나, 어떻게 바꿀 것인지 명확하게 합의한다.</span></span></span></span></span><br><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">구체적이고 미래 지향적이며 해결 지향적이어야 한다. </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">예)"앞으로 선적을 마지막으로 확정하기 전에 정확히 기록하고 다시 확인 하는게 좋겠다."</span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(0, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><font><span style="font-family: Gulim, 굴림; "><span style="font-size: 10pt; color: rgb(255, 0, 0); "><span style="font-size: 11pt; "><span style="font-size: 9pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">6.도움을 주고 싶다고 말한다.</span></span></span></span></span><br></font><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림; font-size: 10pt; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">예)"이 상황에서 내가 어떤 도움을 줄 수 있을까?"라고 묻는다. 상대방이 필요로 하면 무엇을 어떻게 해야 하는지 알려준다. </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">방법도 가르쳐주지 않은 채 상대방이 지금보다 나은 일을 할 거라고 기대하는 것은 무리다.</span><br><span style="color: rgb(0, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; "> </span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-size: 10pt; font-family: Gulim, 굴림; "><br></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="font-size: 10pt; font-family: Gulim, 굴림; "><br></span><font style="color: rgb(68, 68, 68); font-family: Gulim, 굴림; font-size: 10pt; "><span style="color: rgb(255, 0, 0); font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">7.일을 잘하기를 바란다고 가정한다.</span><br></font><span style="color: rgb(68, 68, 68); font-family: Gulim, 굴림; font-size: 10pt; "><span style="color: rgb(0, 0, 0); "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-size: 10pt; "><br></span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(68, 68, 68); font-family: Gulim, 굴림; font-size: 10pt; "><span style="color: rgb(0, 0, 0); "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">또, 만일 상대방이 잘못된 일이 실수를 했더라도 의도적으로 그런 것은 아니라고 가정한다. </span></span></span></span></span></p><p class="바탕글" style="word-wrap: normal; word-break: normal; font-size: 12px; list-style-type: none; list-style-position: initial; list-style-image: initial; font-family: dotum; line-height: 16px; text-align: left; "><span style="color: rgb(68, 68, 68); font-family: Gulim, 굴림; font-size: 10pt; "><span style="color: rgb(0, 0, 0); "><span style="font-size: 10pt; "><span style="font-size: 11pt; "><span style="font-family: Gulim, 굴림, AppleGothic, sans-serif; font-size: 10pt; ">문제는 의도가 아니라 부족한 기술이나 불완전한 정보, 오해에 있기 때문이다.</span></span></span></span></span></p><p style="word-wrap: normal; word-break: normal; color: rgb(68, 68, 68); font-family: 굴림, gulim, tahoma, sans-serif; font-size: 12px; line-height: 19px; text-align: left; "></p><br class="Apple-interchange-newline"><p></p><p><br></p><p><br></p><p><br></p>