<font size="3" face="돋움">사건을 요약하면 아래와 같습니다.</font> <div><font size="3" face="돋움"><br></font></div> <div><font size="3" face="돋움"><br></font></div> <div><p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">1. </span><span style="color:#000000;">사건발생 </span><span style="color:#000000;">(11/25, </span><span style="color:#000000;">일</span><span style="color:#000000;">)</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>1-1. </span><span style="color:#000000;">자고 일어나니 </span><span style="color:#000000;">11</span><span style="color:#000000;">만원이 결제되어 있었음</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>1-2. </span><span style="color:#000000;">결제카드 </span><span style="color:#000000;">: </span><span style="color:#000000;">국민카드</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>1-3. </span><span style="color:#000000;">사용처 </span><span style="color:#000000;">: </span><span style="color:#000000;">구글플레이먼트코퍼레이션</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">2. </span><span style="color:#000000;">구글과의</span><span style="color:#000000;"> 접촉</span><span style="color:#000000;">(11/26, </span><span style="color:#000000;">월</span><span style="color:#000000;">)</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>2-1. </span><span style="color:#000000;">상담원에게 문의전화</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>2-2. </span><span style="color:#000000;">구글은</span><span style="color:#000000;"> 모든 접수를 </span><span style="color:#000000;">이메일을</span><span style="color:#000000;"> 통해 진행한다고 함</span><span style="color:#000000;">.</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>2-3. </span><span style="color:#000000;">이메일로</span><span style="color:#000000;"> 환불요청 접수</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">3. </span><span style="color:#000000;">구글과의</span><span style="color:#000000;"> </span><span style="color:#000000;">2</span><span style="color:#000000;">차 접촉</span><span style="color:#000000;">(12/3, </span><span style="color:#000000;">월</span><span style="color:#000000;">)</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>3-1. </span><span style="color:#000000;">이메일</span><span style="color:#000000;"> 회신내용 </span><span style="color:#000000;">: </span><span style="color:#000000;">신고내용 검증불가</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>3-2. </span><span style="color:#000000;">상담원의 안내내용 </span><span style="color:#000000;">: </span><span style="color:#000000;">문의주신 분</span><span style="color:#000000;"> 계정으로 </span><span style="color:#000000;">결제한게</span><span style="color:#000000;"> </span><span style="color:#000000;">아닌건</span><span style="color:#000000;"> 맞음</span><span style="color:#000000;">.</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><span style="color:#000000;"><span>                        </span></span><span style="color:#000000;">하지만 주변인이 사용했을 확률이 높으므로 </span>환불 못 해줌.</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><span style="color:#000000;"><span>                        </span></span><span style="color:#000000;">그리고 개인정보보호를 위해 결제한 사람의 어떠한 정</span>보도 못 주고, 조치도 취할 수 없음.</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3">                        나머진 알아서 하세요.</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><span style="font-family:'돋움';font-size:medium;"><br></span></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><span style="font-family:'돋움';font-size:medium;">   3-3. 가족, 친구, 주변인들 결제 목록 직접 다 확인했는데 주변인 아님.</span></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><br></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3">   3-4. 확인 다 했다고 해도 안된다고 함.</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><br></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><br></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><span style="color:#000000;">4. </span><span style="color:#000000;">국민카드와의 통화</span><span style="color:#000000;">(12/3, </span><span style="color:#000000;">월</span><span style="color:#000000;">) : </span>구글에서 안된다고 하면 저흰 방법이 없습니다..</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">5. 경</span><span style="color:#000000;">찰서 사이버수사대에 접수</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">6. </span><span style="color:#000000;">수사관과의 통화</span><span style="color:#000000;">(1/15, </span><span style="color:#000000;">화</span><span style="color:#000000;">)</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>6-1. </span><span style="color:#000000;">수사관 </span><span style="color:#000000;">: </span><span style="color:#000000;">영장까지 때렸는데 </span><span style="color:#000000;">구글에서</span><span style="color:#000000;"> 정보 없다고 아무것도 못 </span><span style="color:#000000;">준다네요</span><span style="color:#000000;">.</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span> </span></span><span style="color:#000000;"><span>                 </span></span><span style="color:#000000;">방법이 없습니다</span><span style="color:#000000;">. 아마 </span><span style="color:#000000;">수사를 종결해야 할 것 같습니다</span><span style="color:#000000;">.</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>6-2. </span><span style="color:#000000;">나 </span><span style="color:#000000;">: </span><span style="color:#000000;">제가 경찰에 신고하고</span><span style="color:#000000;">, </span><span style="color:#000000;">수사가 진행되었다는 확인증을 받을 수 있나요</span><span style="color:#000000;">?</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><span>   </span>6-3. </span><span style="color:#000000;">수사관 </span><span style="color:#000000;">: </span><span style="color:#000000;">그건 드릴 수 있어요</span><span style="color:#000000;">. </span><span style="color:#000000;">경찰서로 오세</span><span style="color:#000000;">요</span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;">7. </span><span style="color:#000000;">추후 진행계획 </span><span style="color:#000000;">: </span><span style="color:#000000;">접수증 수령 후</span><span style="color:#000000;">, </span><span style="color:#000000;">국민카드 측에<span>  </span>어필하여 환불진행이 되겠냐고 </span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3">                    문의해보고, 안되면 구글 버리고 아이폰으로 가즈아</font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font size="3" face="돋움"><span style="color:#000000;"><br></span></font></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"></p> <p style="line-height:150%;margin-top:0pt;margin-bottom:0pt;margin-left:0in;text-align:left;"><font face="돋움" size="3"><span style="color:#000000;">+ </span><span style="color:#000000;">번외</span><span style="color:#000000;"> </span><span style="color:#000000;">: </span><span style="color:#000000;">구글</span><span style="color:#000000;"> 결제관련 글 들을 찾아보니 유사피해사례가 많음</span><span style="color:#000000;">.</span> 어쩐지 구글에서 안내할 때 당황하거나 막힘이 없었음…</font></p><font face="돋움" size="3"><br></font></div> <div><font face="돋움" size="3"><br></font></div> <div><font face="돋움" size="3">이제 그냥 아이폰을 쓸까요...?</font></div>